Terms of Service

1. Introduction

Welcome to Olalingo (https://olalingo.com) and Olalingo Campus (https://campus.olalingo.com). Olalingo provides the software platform that enables access to educational services, while Olalingo Campus offers online and in-person language courses and related events.

OLALINGO SAS acts solely as the software provider for the platform. All commercial operations, including course provision, registrations, payments, and any transactions, are handled exclusively by OLALINGO CAMPUS SAS, a separate entity located in Medellin, Colombia.

By accessing or using our websites, platform, or services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must not use the Services.

These Terms apply to all users, including students, teachers, and visitors.

2. Company Information

- OLALINGO SAS (Software Provider):
Address: RESIDENCE LES FLAMBOYANTS A PERINET 97190 LE GOSIER, Guadeloupe (France)
Email: admin@olalingo.com
Phone: +57 323 3501939
OLALINGO SAS is responsible only for the technical provision and maintenance of the software platform. It does not handle any commercial activities, content delivery, or user transactions.

- OLALINGO CAMPUS SAS (Commercial Operator):
Address: Carrera 37 # 8 A - 46, Medellin, Antioquia, Colombia
NIT: 9019075961
Email: admin@olalingo.com
Phone: +57 323 3501939
OLALINGO CAMPUS SAS is a Sociedad por Acciones Simplificada (SAS) constituted on January 21, 2025, under Colombian law, focused on educational services (other types of education n.c.p.). It manages all course offerings, enrollments, payments, and operations. For official verification, users may consult the RUES database at https://www.rues.org.co/ or contact the Cámara de Comercio de Medellín.

3. Services

The Services include:

Access to a software platform (provided by OLALINGO SAS) for user accounts, course browsing, and interactions.
Online courses: Virtual language lessons, materials, and exchanges.
In-person courses: Physical classes and events organized in various locations, primarily in Colombia.
Additional features: User forums, messaging, and resource sharing.

Services are provided "as is" without warranties of any kind. OLALINGO SAS is not responsible for the quality, availability, or content of courses, which are solely managed by OLALINGO CAMPUS SAS.

4. User Accounts

To access certain Services, you must create an account. You agree to provide accurate information and keep your password secure. You are responsible for all activities under your account.

We may suspend or terminate accounts for violations of these Terms, including unauthorized use or misconduct.

5. Payments

All payments for courses or Services are processed through OLALINGO CAMPUS SAS. Payment methods may include credit cards, bank transfers, or other options available in Colombia.

You agree to pay all fees as described at the time of registration. Prices are in the currency specified and may include applicable taxes under Colombian law.

6. Refund Policy

Refunds are strictly limited and designed to be granted only in exceptional circumstances to ensure operational stability. No refunds will be provided for user-initiated cancellations, no-shows, dissatisfaction with course content or delivery, technical issues beyond major platform failures, or any other reason unless explicitly stated below.

Refunds may be considered solely if OLALINGO CAMPUS SAS cancels a course entirely due to unforeseen circumstances (e.g., instructor unavailability). In such cases:

You must submit a formal refund request in writing via registered mail (with tracking and signature confirmation) to the physical address of OLALINGO CAMPUS SAS in Medellin, Colombia.
The request must be received within 48 hours of the cancellation notice.
The request must include: (a) original proof of payment, (b) government-issued ID copy, (c) detailed affidavit explaining why the cancellation impacts you, sworn before a notary public, (d) bank account details for refund (must match the original payment method), and (e) any additional documentation requested by OLALINGO CAMPUS SAS.
Approval is at the sole discretion of OLALINGO CAMPUS SAS and may be denied for any reason, including incomplete documentation or prior user violations.
If approved, refunds will be issued as credits in the form of platform points, which can be used exclusively for future services on the platform. These points will be credited to your account within 90 business days, minus a 25% administrative fee, any transaction costs, and applicable taxes. No cash refunds or transfers to other payment methods will be provided.
No refunds for partial attendance, transfers to other courses, or credits toward future services beyond the specified platform points.

This policy complies with Colombian consumer protection laws but prioritizes non-refundability to maintain service quality.

7. Liability and Disclaimers

We assume minimal responsibility for any issues arising from the use of the Services.

- OLALINGO SAS: As the software provider, liability is limited exclusively to major defects in the platform software that directly prevent access (e.g., widespread outages). We are not responsible for user-generated content, interactions between users (including exchanges, messages, or disputes), course quality, data loss, or any indirect damages. Liability is capped at the amount paid for platform access (if any), and we disclaim all warranties.

- OLALINGO CAMPUS SAS: As the commercial operator, we are not liable for user interactions on the platform, including but not limited to exchanges between persons, harassment, misinformation, or disputes arising from courses. We provide no guarantees on course outcomes, teacher performance, or user satisfaction. Liability for any claims is limited to the fee paid for the specific course, excluding consequential, indirect, or punitive damages.

In no event shall our total liability exceed the amount you paid in the 12 months preceding the claim. We are not responsible for third-party actions, force majeure events, or user errors.

Users agree to indemnify us against claims arising from their use of the Services.

8. User Content and Interactions

You are solely responsible for any content you post, share, or exchange on the platform, including messages, reviews, or materials. We do not monitor or endorse user content and assume no liability for interactions between users.

You grant us a non-exclusive license to use your content for Service operations.

Prohibited conduct includes harassment, spam, illegal activities, or infringing intellectual property.

9. Intellectual Property

All content on the platform (e.g., course materials, logos) is owned by OLALINGO CAMPUS SAS or licensors. You may not reproduce, distribute, or modify it without permission.

10. Termination

We may terminate your access at any time for violations, with or without notice. Upon termination, you lose access to all Services, and no refunds will be issued.

11. Governing Law

These Terms are governed by the laws of Colombia, without regard to conflict of laws principles. Any disputes shall be resolved exclusively in the courts of Medellin, Colombia.

12. Changes to These Terms

We may update these Terms at any time. Changes will be posted here with an updated date. Continued use constitutes acceptance.

13. Contact

For questions about these Terms, contact:

OLALINGO CAMPUS SAS
Address: Carrera 37 # 8 A - 46, Medellin, Antioquia, Colombia
Email: admin@olalingo.com
Phone: +57 323 3501939

Last updated: August 16, 2025

Terms & Conditions